Questions about renting from ITShop

One laptop has a 7-day minimum rental period. Bulk rentals of 10 laptops or more can be reviewed from 2 days upward.

No. ITShop uses guest checkout. We create the customer and rental records securely after you submit your order.

Individuals aged 18 or older, businesses, schools, training centres, NGOs, institutions, event teams, and other organisations can submit rental orders.

Yes. Choose the required quantity on the product page. For 10 or more laptops, you can also use the bulk rental request so delivery, specifications, and timing can be reviewed as one order.

The rental total is based on the selected device, quantity, rental dates, and active pricing rules. Your checkout summary validates the amount before payment.

The product price covers the equipment rental. Any delivery estimate is shown separately during checkout and may be reviewed against the final address.

No. A security deposit is not included by default. If one is required for your order, ITShop will communicate the amount and terms during admin review.

Checkout uses Paystack for secure online payment. Manually arranged payment options may be available for approved business or bulk orders after you contact ITShop.

The checkout marks the order as a stock request. ITShop will confirm availability, delivery timing, or suitable alternatives before the equipment is released.

If a paid order is declined during identity, document, stock, or fulfilment review, the payment is marked for refund and ITShop completes the refund through the applicable payment process.

Rental equipment remains the property of ITShop. Identity verification helps reduce fraud, protect the devices, and connect each rental to the correct customer.

Individuals provide their first and last name, date of birth, 11-digit NIN, consent, and a clear NIN slip or card. Customers must be at least 18 years old.

No. ITShop does not store your complete NIN. We retain a protected hash and the last four digits for security and audit purposes. When automated verification is enabled, the complete number is sent securely to the identity provider only for the lookup.

The NIN slip or card supports identity confirmation and helps protect rental equipment. ITShop will contact you if a clearer or corrected document is needed before delivery.

Organisation rentals require registration evidence, a representative ID, and an authorisation letter connecting the representative to the rental.

You can upload PDF, JPG, PNG, or WebP files up to 8 MB each. Files should be complete, readable, and free from glare or heavy cropping.

Payment reserves the order for review. Identity documents, stock, delivery details, and any required deposit must be approved before equipment enters delivery preparation.

After checkout, ITShop displays and emails a private tracking link. It shows payment, preparation, delivery, active rental, and return updates.

Delivery timing depends on stock, quantity, device preparation, document approval, and your address. ITShop confirms the delivery window after reviewing the completed order.

Tell ITShop before dispatch if an authorised representative will receive the order. Additional confirmation or identification may be requested before handover.

Contact ITShop before the return date. Extensions depend on availability and become active only after the new dates and additional rental charge are confirmed.

Your tracking page and email notifications remind you about the return date. ITShop will coordinate the return or approved extension with you.

Contact ITShop immediately and do not attempt an unauthorised repair. The rental agreement and inspection record determine the next steps and any applicable cost.

Yes. Submit the quantity, dates, venue, required applications, and preferred specifications early so stock, setup, and delivery can be planned together.

Yes. Use the special specification request for custom RAM, storage, processor, operating system, software, quantity, or another device type.

Add the software and configuration requirements to your order notes or bulk request. ITShop will confirm licensing, compatibility, setup time, and any additional charge.

Book as early as possible, especially for large quantities or fixed event dates. More notice gives ITShop time to align stock, prepare devices, and confirm one delivery window.